Astra – Det Nationale Naturfagscenter

Support with Quick Responses

Custumer:
Astra – The National Science Center (DK)
Timeframe:
2021-2022
Areas:
Navision Stat Support

The Challenge

Astra needed reliable support for their Navision Stat solution, as existing support options did not meet their need for quick assistance.

“We were uncertain about where to get the necessary assistance, as it is cumbersome through the governmental support. We require quick assistance to run a business.”

Bjarne Clausen
Chief Financial Officer,
ASTRA

The Approach

After a productive dialogue regarding the required support, we established an effective support agreement that ensured quick and competent assistance via phone, which was crucial for their operations.

The Solution

Following the thorough discussion, a fixed-price support agreement was implemented, guaranteeing stability in Astra’s IT support needs and allowing them to receive support whenever necessary.

The Outcome

Astra now benefits from quick solutions to their IT challenges, ensuring stable and seamless operations of their Navision Stat solution.

“The entire process went completely smoothly, especially due to the excellent service and responsiveness we have received from MDC Nordic. Now we have a support agreement that allows us to get answers very quickly, and we are no longer frustrated with the system.”

Bjarne Clausen
Chief Financial Officer, ASTRA

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