Customer Relationship Manager
Increased efficiency
Customer Relationship Manager
In an increasingly competitive business world, we understand how crucial it is to meet and exceed customer needs in a personalized and efficient manner. CRM (Customer Relationship Management) is key to successful customer management, sales optimization, and targeted marketing. It’s a solution designed to improve customer service, assist with customer retention, and drive sales and growth.
At MDC Nordic, we specialize in helping businesses implement and maximize the potential of Dynamics 365 Sales (cloud). We offer expertise and support throughout the entire process—from needs assessment to Go-live and continuous optimization. Our deep understanding of ERP and CRM, combined with Microsoft’s standard connectors, allows for easy system integration. Development and maintenance of D365 Sales are facilitated via no-/low-code Power Apps, making it easier for businesses to customize their solutions. With our help, your company can quickly benefit from the advantages of a modern CRM system.
Microsoft Dynamics
365 Sales and 365 Customer Insights:
365 Sales
Dynamics 365 Sales is a top-tier CRM solution that enables your sales team to build strong relationships with customers, increase sales productivity, and enhance sales performance through data and AI-driven insights. Here are some key benefits of Dynamics 365 Sales:
Improved Sales Productivity
Automate routine tasks and focus on building stronger customer relationships. Dynamics 365 Sales seamlessly integrates with other Microsoft tools like Office 365 and Teams, making it easier for your salespeople to work efficiently.
AI-Driven Insights
Gain valuable data and forecasts on your sales opportunities and leads through advanced AI. This helps you prioritize sales efforts and focus on the leads most likely to convert.
Enhanced Customer Engagement
Offer a more personalized and relevant customer journey with detailed insights into customer preferences and purchase history, increasing customer satisfaction and loyalty.
Collaborative Sales Tools
Provide your sales team with collaborative tools that make it easier to share information and work together on sales strategies to increase efficiency and close more deals.
Real-Time Analytics
Access real-time data visualizations and analytics that help you make informed decisions. Custom dashboards allow you to monitor your sales activities and performance clearly.
365 Customer Insights
Dynamics 365 Customer Insights allows you to gain deep customer understanding and deliver personalized experiences based on extensive analysis of your customer data. Customer Insights consolidates data from various sources to give you a comprehensive view of your customers. Some of the key benefits of 365 Customer Insights include:
Collect and Enrich Data
Integrate data from various sources, including CRM, ERP, social media, web, and more. This provides deeper insights into customer behavior and preferences.
Discover and Predict Needs
Use AI-driven analytics to identify customer behavior and preferences. Predict future actions and needs, and deliver personalized experiences that boost customer loyalty and satisfaction.
Create Personalized Experiences
Segment your customers based on their behavior and preferences, delivering relevant and personalized messages across all channels. This enhances engagement and strengthens customer relationships.
Measure and Optimize
Use real-time data insights to measure the effectiveness of your marketing campaigns and customer interactions. Optimize your strategies based on these insights to achieve better results and higher ROI.
Seamless Integration
Leverage easy integration with other Dynamics 365 applications and Microsoft tools to maximize your investment and create a cohesive customer experience.
Data
Dataverse
Dataverse is a scalable data platform that enables seamless integration and data exchange between different Dynamics 365 applications such as Business Central, as well as other Microsoft services. By integrating your D365 Sales solutions, you can:
- Centralize data to improve coordination and oversight
- Ensure free flow of information between sales and marketing departments
- Fully harness the power of data analytics and customer insights to drive growth
By choosing Dynamics 365 and Microsoft Dataverse, we can help your business create a cohesive and efficient CRM solution that supports the entire customer journey—from first contact to long-term relationships, and ongoing operational tasks such as sales and claims.
Ready to transform your customer management?
Contact our Business Unit Manager, Jesper Kristiansen Winther, today for a personalized consultation.
